Accessing myServices

Council has upgraded the way we authenticate you for our online services.

This change will prompt all returning customers to update their passwords the next time they log into the myServices portal.

What is changing?

Council is improving user experiences for both our customers and our employees. We are adopting modern online solutions and improvements, including upgrading infrastructure and improving cyber security, core data and customer request systems, to deliver increased and easier ways to access Council services.

As part of this program of work, Council has expanded our online services and introduced a modern identity management solution, ensuring our customer information continues to be both accurate and secure.

What do I need to do?   

If you are a returning customer, the next time you sign into your myServices account, you will need to reset your password by following these steps:

1. Click on ‘Forgot your password?’
2. Enter your email address
3. Check your email for a numeric code (you may need to check your junk mail)
4. Enter the code into the text box
5. Create a new password (must be at least 8 characters long and contain a lower-case letter, an upper-case letter, a number and a special character)
6. Re-enter your new password to access myServices.

Once logged in, our upgrades will not alter the way you engage with or use myServices – the platform will look and feel the same as it always did, with the same functionality.

This additional authentication does not take long to complete and allows us to provide an easier and more intuitive service.

Reset your password

Where can I get help?

If you have any questions regarding these changes, or need assistance, please contact us.