The organisational (or administrative) structure of Redland City is set by Council and is responsible to the Chief Executive Officer (CEO).
The CEO is responsible directly to the Council.
Our organisational functions are managed across the Office of the CEO, People, Culture & Organisational Performance and four departments. The departments include:
- Advocacy, Major Projects & Economic Development
- Infrastructure and Operations
- Organisational Services
- Community and Customer Services
Download our organisational chart [PDF 60KB]
To contact one of our officers, please visit our contact us page for options.
Executive Leadership Team
Louise Rusan
Acting Chief Executive Officer
Louise Rusan is Acting CEO overseeing a budget of over $437 million and an asset base of $3 billion. Louise has a strong focus on a customer centric service delivery embracing our City’s vision of a naturally wonderful lifestyle, connected communities and embracing opportunities.
Louise is known for her humanistic leadership style, empowering people to make a difference and to add value to our community through dedication, efficiency and value for money. Louise has a commitment to cultivating a strong and cohesive organisational culture where continuous improvement and innovation is embraced. She is a strong advocate for safety first and evidence-based decision making for sustainable outcomes.
With an executive leadership background spanning more than 20 years across both private and public sectors, Louise has with a proven track record of working in partnership with stakeholders to achieve quality outcomes. Louise has led Redland City Council's Community and Customer Services department since joining the organisation in 2011, as well as managing both Organisational Services and Infrastructure and Operations Departments in relief capacity.
Louise holds a Bachelor of Business degree, is a Graduate of the Australian Institute of Company Directors and is a Member of Local Government Managers Australia. She holds a Certificate of Organisational Coaching Level 1 IEC and is sponsor of Council’s Customer Experience Strategy Implementation Project. Prior to joining Council, Louise was Chief Operating Officer for Queensland Motorways during a time of significant transformational business change, was an Executive Leader for WorkCover Queensland managing customer service, operations (including both insurance and claims management) and business transformation. She has also worked in private sector as an Associate Director for a civil and structural consulting engineering consultancy.
Infrastructure and Operations
Dr Nicole Davis
General Manager Infrastructure and Operations
Dr Nicole Davis leads Council’s Infrastructure and Operations Department (I&O), overseeing the City Operations, City Assets, City Water and Project Delivery groups. Since joining in 2020, Nicole has driven strategic advancements, ensuring operational excellence across the portfolio.
With more than 30 years in their career, Nicole has held significant roles, spanning both public and private sectors. Recently, Nicole served as a Director on the Water Services Association Australia (WSAA) Board from 2021 to 2024, representing and advocating for small and regional water businesses across Australia. Nicole is also an active member of the Local Government Association of Queensland (LGAQ) Water and Wastewater Advisory Group, which includes technical specialists and elected representatives from Queensland councils, providing advice on sustainable investment and financial sustainability in the water sector.
Under Nicole’s leadership, Redland City Council successfully delivered a record $110 million capital works program, highlighted by the landmark Wellington Street/Panorama Drive project that greatly improved local infrastructure and connectivity, turning two lanes into four with safety for human and fauna traffic in mind.
Nicole’s leadership is characterised by a collaborative approach that fosters team engagement and drives efficiencies, achieving measurable operational cost reductions. Nicole is skilled at integrating diverse operational units, enhancing workforce practices, and prioritising transparent community engagement that ensure Council’s work aligns with public needs.
Nicole holds a Bachelor of Applied Science, a Doctorate in Philosophy, and is a Graduate of the Australian Institute of Company Directors, demonstrating a commitment to strategic leadership and community-focused service excellence. Their strategic vision continues to drive sustainable growth and service excellence within the Council.
Organisational Services
Amanda Pafumi
General Manager Organisational Services
As General Manager for Organisational Services, Amanda is responsible for a wide range of internal and external council functions, including Finance, General Counsel, Corporate Services, Information Management, Internal Audit and Risk Management, Strategic Procurement, Digital Transformation and Change Management, and Communication, Engagement and Tourism. Within these areas are the Offices of the Mayor and Councillors, Indigenous Partnerships, Disaster Planning and Operations, and Fleet Services.
Amanda brings substantial public and private sector experience to Redland City Council, having previously held senior executive roles with Brisbane City Council, Bundaberg Regional Council, Queensland Government, Virgin Australia and Woolworths Queensland.
Her strong financial and commercial acumen is supplemented by expertise in executive leadership, good governance and delivering customer-focused responsive services for large councils, government departments and commercial businesses over the past 25 years.
With a passion for life-long learning, Amanda is a lawyer and a qualified accountant, with tertiary qualifications including a Graduate Diploma in Legal Practice (PLT), Post Graduate Certificate in Law, Post Graduate Certificate in National Security Policy, Bachelor of Laws (Honours), Bachelor of Commerce, Diploma in Project Management and is CPA qualified and Fellow status attained. Amanda is also a graduate of the Australian Institute of Company Directors.
Community and Customer Services
David Jeanes
Acting General Manager Community and Customer Services
David Jeanes has been proudly serving the Redlands Coast community since joining Redland City Council in 2011, initially as Service Manager Planning Assessment, then progressing to Group Manager Planning & Assessment two years later. David’s strong and effective leadership is underpinned by more than 25 years’ experience in town planning in both Australia and the United Kingdom. His experience is in the public sector, working in partnership with stakeholders to deliver quality community outcomes. Prior to starting with Redland City Council, David worked for Townsville City Council and the Queensland Government.
David is a dedicated organisational coach, supporting his colleagues and mentees to achieve their professional and personal potential. David works with people to build strong collaborative and trusting relationships as he is aware this is crucial to the success of the organisation. David attained his Bachelor of Arts in Town Planning and his Master of Arts in Town Planning from the University of Westminster. He is also a respected member of the Planning Institute of Australia and a graduate of the Australian Institute of Company Directors.
Advocacy, Major Projects & Economic Development
Chris Isles
General Manager Advocacy, Major Projects & Economic Development
As General Manager for Advocacy, Major Projects and Economic Development, Chris is responsible for the Economic Development and Investment, Advocacy, External Funding, Asset Management, and Council’s Portfolio Management Office. This new department is an important step for Council that will transform the way we approach advocacy, investment attraction, economic development, major project management and place-making on Redlands Coast.
Chris’ previous roles include Economic Development Manager at Brisbane City Council and Executive Director Planning at Place Design Group. With more than 20 years’ experience in the planning, economic and development industry, Chris was awarded Australian Planner of the Year in 2015, and in 2019 was awarded the Smart Cities Industry Leader award by the Smart City Council of Australia and New Zealand. He is also a graduate of the Australian Institute of Company Directors.
People, Culture & Organisational Performance
Amanda Daly
Executive Group Manager People, Culture & Organisational Performance
Amanda manages Safety & Psychosocial Health, People Development (including Organisational Learning & Development, Employee Engagement & Talent Acquisition), People Solutions (including Payroll & Data Analytics, Industrial Relations & Employee Relations) People & Culture Business Partnering and Corporate Strategy & Transformation (including Corporate Planning & Business Transformation).
With a career with Council spanning over 20 years, Amanda has operational management experience, previously managing the National Award Winning Contact Centre at Redland City Council.
Amanda holds a Bachelor of Commerce, and is an Accredited Practitioner in the Human Synergistics Life Styles Inventories, Change Style Indicator, DISC, IECL Coaching and Myers Briggs Type Indicator. She also holds a Yellow Belt in Lean Six Sigma.
Risk and Legal Services
Andrew Ross
Executive Group Manager, Risk & Legal Services
Andrew has been with Redland City Council for more than 21 years as city solicitor, Chairperson of the Operational Risk Management Committee, liaison to the Crime and Corruption Commission and member of the Queensland Environmental Law Association.
Andrew has an extensive background in social services and public health and worked in private legal practices in Brisbane, Byron Bay and the Commonwealth Law Reform Commission.
Andrew continues to lead multi-year projects including the enhancement of Council’s Enterprise Risk Management Framework aligned to international standards for managing risk in existing Council operations and future strategic plans. Andrew chairs a multi-disciplinary team to review and plan Council’s strategic response to fire mitigation across the city and is proud to call Redlands Coast home with his family, friends and colleagues.
Andrew holds a Bachelor of Law, Bachelor of Theology and a Masters in Health Science.
Financial Services
Sandra Bridgeman
Executive Group Manager Financial Services and Chief Financial Officer
Sandra Bridgeman joined Redland City Council in 2024 as Chief Financial Officer. In her role, Sandra leads and provides strategic direction to the Financial Services team covering financial, management and asset accounting, treasury, reporting, planning, business partnering, rates and water billing, collections and accounts payable. Sandra and the team work closely with Council to support the management of $3 billion of community assets within an annual budget of approximately $440 million.
Sandra has more than 15 years experience within the local government sector and prior to joining Redland City Council was with Brisbane City Council for 11 years, holding various executive finance roles during that time. Overall highlights in her career in local government span the Queensland council amalgamations, business transformation initiatives coupled with enterprise resource planning (ERP) implementations, and leading finance disaster recovery efforts. Prior to local government, Sandra worked in the mining industry, and was also part owner of a family farming business.
Sandra is accredited as a Certified Practicing Accountant by CPA Australia and has a Master of Business Administration. Sandra is also a Graduate of the Australian Institute of Company Directors.
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