Redland City Council has a variety of payment options like online, BPAY or by telephone. Council prefers contactless payments methods:
Online
Options for paying your rates online:
- QuickPay – PAY YOUR RATES BY CREDIT CARD – without logging on to myServices.
- Log into your myServices account
BPAY via your bank
Pay via your bank or financial institution - online, telephone or in-branch.
- Use Redland City Council’s BPAY biller code: 53058
- Include the reference number on your rates notice
Telephone
Contact Redland City Council: 1300 300 943 (24hrs, 7 days a week).
- Local call cost (within Australia).
- Visa and MasterCard are accepted.
Other Payment methods
Direct Debit
How to set up, amend or cancel a direct debit to pay your rates
-
Property owners or authorised representatives can use this form to set up a new direct debit, change an existing direct or cancel a direct debit for up to four (4) properties. The application needs to be received a minimum of seven (7) business days to process the new applications or changes to existing agreements
1. Make sure you have time to apply
Completing this application form typically takes about 10 minutes. You'll be able to save your application and resume later if you need more time.2. Gather your information
You will need the following to complete and submit your application:- A rates notice so you can provide the correct property number/s and the property owner's name/s
- Your bank account details, if setting up a new direct debit or updating your bank details.
3. Read the Direct Debit Request Service Agreement [0.1MB]
4. Complete the online form
5. We'll process your application
You will receive a confirmation email or letter once we have processed your application. -
To apply, download and complete the Direct Debit Request [PDF 1.0MB]
Once completed, you can submit your form in person, by email, faxing (07) 3829 8765 or post.
Post: Redland City Council, PO Box 21, Cleveland, Qld 4163
Scan and email: internalreceipting@redland.qld.gov.au
Fax: (07) 3829 8765For our Customer Service centre opening hours and mapped locations refer to our Contact us page.
Post
Post a cheque, credit card authority or money order to:
Redland City Council
PO Box 21
Cleveland, Qld 4163
From overseas – post to the above address, with bank draft in Australian dollars only.
Over the counter
For our Customer Service centre opening hours and mapped locations refer to our Contact us page.
Refunds and payment transfers
Rates refunds and payment transfers may be available if an overpayment or an incorrect payment has been made to a rate account.
Rates Refund/Transfer Request form
Overdue rates and interest
Rates and charges must be paid by the due date.
Interest will be charged on overdue rates at 12.35 % a year compound, calculated on daily charge balances until full payment is received.
Difficulty paying your rates
Sometimes circumstances make it difficult to pay rates. Contact us so we can discuss your situation and make a suitable arrangement for payment.
For more information, contact Redland City Council at:
- Telephone: (07) 3829 8999 – ask for the Revenue Collections Team
- Email: rcc@redland.qld.gov.au
If an arrangement is not made, and full payment of rates is not received by the date shown on the rates notice, the overdue rates will attract interest compounded daily and could result in legal action being taken.
Please note that if an overdue rate has remained unpaid for three years (or for a mining claim, three months), Redland City Council can sell the property to recover outstanding rates.