Customer Service Centres survey Information Privacy Act 2009: Redland City Council is collecting your personal information for the purpose of your feedback.The collection of this information is authorised under the Local Government Act 2009. Your information will not be given to any other person or agency unless you have given us permission or we are required by law to do so. Read about how we manage your privacy. Redland City Council Customer Service Centres are committed to providing efficient, informative and quality service to our community and customers. We continually strive to improve our services to meet our customer demands and expectations. It is through your valuable input and feedback that we are able to evaluate the level of service we provide. Tell us what you think….. When did you visit us? Inquiry Date Inquiry Time Which Customer Service Centre did you visit? Which Customer Service Centre did you visit? Capalaba Cleveland Victoria Point Reason for visiting the Customer Service Centre Reason for visiting the Customer Service Centre Lodge an application Make a payment General information Request for Service Other (please specify) If other, please specify How would you rate the courtesy and friendliness of the Customer Service Officer How would you rate the courtesy and friendliness of the Customer Service Officer Excellent Very Good Satisfactory Unsatisfactory Do you get all the information you require in one visit? Do you get all the information you require in one visit? Yes No (Please Specify) If No please specify How would you rate the Customer Service Officers level of knowledge? How would you rate the Customer Service Officers level of knowledge? Excellent Very Good Satisfactory Unsatisfactory (please state a reason why) If Unsatisfactory please state a reason why How often do you visit the Customer Service Centre in Cleveland? How often do you visit the Customer Service Centre in Cleveland? Daily Weekly Only to pay rates Not Often Never Do you believe the current Customer Service Centres meet your needs? Do you believe the current Customer Service Centres meet your needs? Yes No (please state reason why) If No please state reason why We welcome and value your ideas, Do you have any suggestions to improve our service delivery to you? * denotes required field