Water meters are the property of Redland City Council. Under Section 191 of the Queensland Government Water Supply (Safety and Reliability) Act 2008 [PDF 2MB], it is an offence to connect to or disconnect from the water provider’s infrastructure (Redland City Council) without their written consent.
The diagram below illustrates who is permitted to undertake repairs/maintenance for water meters.
Water responsibility diagram for single property connection
If your property is a multi-unit residential or commercial property with submeters, that was built on or after 1 January 2008, please refer to this diagram:
Water Meter responsibility diagram for submeter installations
Note this diagram will also be relevant to some multi-unit residential or commercial properties built prior to 1 January 2008. if you are unsure, please contact Council to check.
Only members of Council's City Water team or persons with written permission from Council may undertake any repairs or maintenance on the sections shown in blue. The cost of damage done to the blue section of the water meter/service is allowed to be recovered under Section 40 of the Water Supply (Safety and Reliability) Act 2008. Council currently charges a set fee for these damages. This can be found in the Register of Fees.
Learn more about connection, relocation and disconnection,
Replacing a water meter
It is an offence to interfere with a water provider’s infrastructure, which includes the water meter, without written consent – refer to section 192 of the Queensland Government Water Supply (Safety and Reliability) Act 2008 [PDF 2MB].
This includes building over or interfering with access to the infrastructure.
If the water meter or the pipes connected to it from the street side of the water meter are damaged or leaking, please contact Council immediately on (07) 3829 8999.