Cyber security | Redland City Council
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Cyber security

Keeping our Community safe online

In our increasingly digital world, protecting your personal information, online activities and safety is more important than ever. As we integrate more digital tools into our daily lives, whether for social media, accessing local services, or online interactions, it's essential to be aware of cyber security risks. Threats like impersontation of Council, online scams, identity theft, and malware can impact anyone. By staying informed and vigilant, you can protect yourself and contribute to a safer community.

Essential Cyber Security tips

  • Protect personal information: use strong, unique passwords for each of your online accounts and activate two-factor authentication where possible. Be cautious when sharing personal details online and only provide them on trusted sources, and secure sites.
  • Beware of scams: be on the lookout for phishing attempts in emails, texts, or phone calls that request personal information or direct you to suspicious websites. Always verify the source before taking any action.

How to protect yourself from scammers

  • Do not disclose credit card information, bank details, tax file numbers, or your date of birth unless you are sure the request is genuine
  • Be wary of downloading attachments or clicking links in emails or text messages, as these may contain malware or viruses
  • Verify the sender's email address and check the URL of any website you visit before sharing any personal information.

Visit The Department of Home Affairs for further strategies and advice to help keep your information secure. 

Identifying scams

Be cautious of online scams targeting you, such as phishing emails, social media interactions or fake requests for personal information that might appear to come from official sources or authorities. Below are things to be aware of: 

  • You are not addressed personally by name
  • The message contains poor spelling and grammar or features jumbled words and symbols
  • It requests money or personal information
  • You are asked to open an attachment
  • You are directed to click a link and enter banking details or personal information
  • Payment is demanded in bitcoin or other unconventional methods.

You can also download the Little Black Book of Scams which provides detailed information on known scams.

Verifying Council contact

We are committed to protecting the security and privacy of your personal information. We have measures in place to make sure your information, interactions and transactions with us are safe.

  • It is important to remember that Council will only contact you via phone (07 3829 8999), email (rcc@redland.qld.gov.au), or an official social media account
  • Correspondence from our business will always send emails from @redland.qld.gov.au
  • Our SMS and emails will never include personal or financial information. And we will never ask for your personal or financial information.
  • We will never use social media platforms to ask you for payment or personal information
  • We will not door knock offering rebates or incentives.

If you're not sure whether a Council message is real, contact us. 

Resources for our Community

Reporting online threats

If you encounter suspicious online activity or believe you have been targeted by cybercrime, take the following steps:

  • Report to the Australian Cyber Security Centre: use their reporting tools to report cyber incidents and threats by visiting ReportCyber
  • Report a scam to Scamwatch: if you would like further information or if think you have been scammed you can report it on the Scamwatch
  • Contact Redland City Council: to report impersonation of Council or activity relating to our services and business, contact us.

Together we can help keep our Redlands Coast community safe.